Glossary/Roofing

    Calls to Booked Roof Inspection Ratio

    Lead Engine Sales and Marketing defines calls to booked inspection ratio as lead Engine Sales and Marketing defines the calls to booked roof inspection ratio as total calls divided by roof inspections booked over the same window. It folds contact rate and set rate into a single number, which makes it useful for forecasting how much calling volume a market needs and useless for diagnosing why a program is slow.

    Lead Engine Sales and Marketing defines the calls to booked roof inspection ratio as total calls divided by roof inspections booked over the same window.

    What does calls to booked inspection ratio mean?

    Lead Engine Sales and Marketing defines the calls to booked roof inspection ratio as total calls divided by roof inspections booked over the same window.

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    Why does calls to booked inspection ratio matter?

    It folds contact rate and set rate into a single number, which makes it useful for forecasting how much calling volume a market needs and useless for diagnosing why a program is slow. When the ratio gets worse, pull it apart. Fewer people answering is a data problem, and fewer people saying yes is an offer problem. Ask any vendor for dial volume and shown inspections in the same report. Lead Engine reports both, not dials alone.

    How does calls to booked inspection ratio work?

    • Count total dials placed over a set window
    • Count appointments booked in that same window
    • Divide total dials by appointments booked to get the ratio
    • Read a rising ratio as either a data or offer problem
    • Ask any vendor for dial volume and shown inspections together

    The ratio is a forecasting tool, not a diagnostic one. It tells you how much calling volume a market needs to fill a calendar, but it cannot tell you whether the problem is bad data or a weak offer until you separate contact rate from set rate.

    A vendor reporting only the dials to appointment ratio can hide whether appointments actually show. Pair it with shown inspections to see the full picture from dial to roof.

    Example

    Divide the total calls placed by the appointments booked over the same window. Pair that ratio with shown inspections so booked appointments that never happen do not distort the result.

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