Glossary/Roofing

    Gatekeepers on Commercial Roofing Sales Calls

    Lead Engine Sales and Marketing defines gatekeeper as lead Engine Sales and Marketing defines a gatekeeper on a commercial roofing call as the receptionist, office manager or assistant at a property management company who decides whether your call reaches the person who approves the roof work. Gatekeepers are not obstacles to trick.

    Lead Engine Sales and Marketing defines a gatekeeper on a commercial roofing call as the receptionist, office manager or assistant at a property management company who decides whether your call reaches the person who approves the roof work.

    What does gatekeeper mean?

    Lead Engine Sales and Marketing defines a gatekeeper on a commercial roofing call as the receptionist, office manager or assistant at a property management company who decides whether your call reaches the person who approves the roof work.

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    Why does gatekeeper matter?

    Gatekeepers are not obstacles to trick. They are paid to route calls, so the fastest way through is a clear reason for calling plus the right name or job title. Experienced callers ask who handles roofing or building maintenance rather than asking for the owner. Lead Engine uses US based callers with 5 or more years of experience, because getting past this step is what turns a dial into a conversation.

    How does gatekeeper work?

    • Give a clear reason for calling in the first sentence
    • Ask for the right name or job title
    • Ask who handles roofing or building maintenance rather than the owner
    • Treat the gatekeeper as the person who routes the call

    At a property management company the person who answers is rarely the person who approves roof work. Their job is to send the call to the right desk, and a caller who makes that easy gets routed.

    Example

    A caller reaches the front desk at a property management company and asks who handles roofing for the buildings they manage. The receptionist names the maintenance coordinator and transfers the call.

    Where should you read next?

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