Glossary/Deliverability

    List Hygiene

    Cleaning and refreshing a lead list so you never send to bad or old data.

    Definition

    List hygiene is the ongoing work of verifying emails, removing bounced contacts, refreshing job changes, and suppressing customers.

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    Why it matters

    Bad list hygiene tanks bounce rate, which tanks deliverability, which kills the whole cold email program.

    How it works

    • Verify emails before every send
    • Suppress current customers, past opportunities, and unsubscribes
    • Refresh job titles quarterly

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